I don't know when this broke, as I haven't needed to connect to a customer machine with another TeamVewier machine, iOS app, or the web client in a long while. I think I may have a different problem as I've tried from multiple computers all having the same problem.
Once authorized and logged into the work PC I can re-enable the antivirus. Note: To ensure the quality of the BC-provided WiFi in common areas, ITS will disable. Therefore you cannot connect to this version anymore.Ĭlicking the ok button gives me a "Reason unknown" error.ĪLL of my work machines and customer machines are running the latest TeamViewer 12 version. Yes, all I have to do is disable the antivirus on my home PC, then click connect. If you have trouble connecting, try restarting your computer or device.
"The remote TeamViewer is running an old version which is out of date. we are both having same version of teamviewer what is the reason icebags.
Luckily another department in my company has ***information removed as per community guideline***, which I loathe as it has other shortcomings, but it works right now. If the device is not yet assigned to your TeamViewer account: Click Extras > Options > Security > click the Configure button > The Assign to account dialog box will open > Click the Assign button > Under Personal Password (for unattended access), activate the Grant easy access checkbox > click OK. After giving ID and PASWORD it shows 'authenticating' and then after a minute it shows 'authentication rejected'. Now, enter the password you noted in the first step.
Type in the TeamViewer ID of your computer and tap on Remote Control. Next, open the TeamViewer app on your iPhone and iPad. We’ve censored those details in the screenshot below for security reasons. Which I use when I don't have access to my laptop, which admittedly, is not often, but then it's usually a critical issue, like now at 11 PM on our Independence Day holiday and the customer is law enforcement with a critical situation. Open TeamViewer on your computer and take a note of your TeamViewer ID and password. I can't connect to my customers over the web browser. The only method where I can connect to a customer via TeamViewer is my main license activated computer (my work laptop), which I use for most TeamViewer connections to support customers.īoth iOS and the Chrome App state "Error Reason unknown". I get this same error using iOS or the web browser (I use Chrome) when logged into my TeamVeiwer account at .Īll of my computers are all on TeamViewer 98 (Latest TV version 12)